Returns & Refunds Policy
Last Updated: June 2026
Our Mission
At Naiseh Collection, our mission is to create inclusive activewear and shapewear that empowers people to move with confidence, strength, and purpose.
Rooted in faith, we believe every body is worthy of feeling supported, comfortable, and confident. Our heart is especially for those who have often felt overlooked by traditional activewear - creating pieces designed with real bodies, real journeys, and real people in mind.
Naiseh Collection is more than clothing. We are building a community where faith meets fitness, encouraging people to honour their bodies, embrace where they are, and keep moving toward who God has called them to be.
Every piece is created with intention to support you physically, encourage you personally, and remind you that your strength goes far beyond what you see in the mirror.
Our mission is simple:
To empower every body through faith, confidence, strength, and purpose.
"Be strong and do not give up, for your work will be rewarded."
2 Chronicles 15:7
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement, repair, or refund if a product:
Is faulty or defective
Is significantly different from its description
Is not of acceptable quality
Does not perform as reasonably expected
Nothing in this policy excludes your rights under Australian Consumer Law.
Change of Mind Returns
Due to hygiene and health considerations, we do not offer refunds for change of mind on:
Activewear that has been worn
Shapewear
Bras
Compression garments
Undergarments
Sale or clearance items
For eligible change-of-mind returns, items must:
Be returned within 14 days of delivery
Be unworn, unwashed, and unused
Have all original tags attached
Be in original packaging
Show no signs of wear, damage, perfume, deodorant, makeup, or washing
Approved returns may be offered as a store credit or exchange at our discretion.
Size Exchanges
We understand that finding the perfect fit can sometimes be challenging.
If you require a different size, please contact us within 14 days of receiving your order.
Size exchanges may be approved if:
The item is unworn and unused
Original tags remain attached
The requested size is available in stock
Customers are responsible for return shipping costs unless the item is faulty.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.
Please include:
Your order number
A description of the issue
Clear photos showing the fault or error
Once reviewed, we may offer:
A replacement
A repair
A refund
Store credit
in accordance with Australian Consumer Law.
Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on:
Worn garments
Washed garments
Items with removed tags
Shapewear that has been tried on without undergarments
Bras and intimate garments showing signs of wear
Gift cards
Clearance and final sale items (unless faulty)
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
We recommend using a tracked shipping service, as Naiseh Activewear Collection cannot be held responsible for returned parcels lost in transit.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for funds to appear in your account depending on your financial institution.
Contact Us
For all returns, exchanges, and refund enquiries, please contact:
Email: Support@naisehcollection.com
Website: www.naisehcollection.com/contactus
Thank you for supporting Naiseh Activewear Collection. We pray our products encourage confidence, perseverance, and strength as you continue your wellness journey.